Olive Kəˈrizmə Studios Fleece Sweatsuit

To send an order in return to us, start by contacting us and submit a request. Please read everything on this page before you do so.

How do I return items purchased on https://kerizme.com/?
Contact our support team and include the information listed below in your message:

• Order number
• Full name
• Email used when ordering 
• Name of the product you ordered
• Describe in detail why you want to return your item

(Make sure to contact us as fast as possible after you have received the order if you experience any wrongs or defects)

Make sure the package you return is in the best condition possible
When returning and exchanging, you are responsible for the item being delivered in the condition you send it in and we, therefore, recommend sending in photos before you send the package (this can be done by contacting our support team via email) This is because if any physical damage should occur, it can be possible to claim compensation from the shipping company.

Items that cannot be returned
Wrap the item as it was delivered. If the item has been used, the original packaging is damaged or missing accompanying labels, instructions for use, etc., the return is not approved and if you want the package sent back to you, shipping must be paid.

Sales items are non-return & refundable because of warehouse clearance. If you experience any wrongs or defects - please contact us as fast as possible.

Wrong size
If you receive an item that doesn't fit, we'll do our best to make it right. If the size of your item doesn't match our size chart, we'll take responsibility for the mistake. However, we'll need photo proof from you in order to match it up with our size chart and find any discrepancies. Once we've confirmed the sizing issue, we'll arrange for a return or exchange of the item.

Please note that all returns and exchanges must meet the standard requirements outlined in our refund policy. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at: info@kerizme.com

Read more about [Refunds] here.

How long time does a return & exchange take?
This depends on which country and delivery method you return the package from, but as soon as your order has reached our warehouse - we will inspect it and notify you via email. The inspection takes up to 3-5 business days.

When an item is approved for an exchange we will send out a new product within 12 business days and the delivery time is 10-15 business days. 

When a returned item is approved for a refund it takes up to 12 days for the amount to be refunded to your bank account. Read more about refunds here [Refunds]

NB! Remember to contact our support team before returning an order. Please do not send your return to the address on the package you receive from us.

Contact support

• Email: info@kerizme.com

Cancellations: 

You can cancel your recent purchase within 15 minutes of placing your order by emailing us directly.
Email: info@kerizme.com

Unfortunately, we can no longer cancel after the 15-minute period has expired. Your order is secured in our storage system and is being prepared for shipment. After 15 minutes it is too late to cancel the order and you must follow our return procedure. If your order has already been shipped, we are unable to cancel it.

We take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a full refund or exchange within 30 days of purchase.

To be eligible for a refund or exchange, the following conditions must be met:

• The item must be unused, unworn, and in the same condition as when it was received.
• The item must be returned in its original packaging with all tags and labels attached.
• The item must be returned within 30 days of purchase.
  

Orders that are not eligible for a refund or exchange:

• Sales items, items purchased with a discount code, personal discount codes, and gift cards
• Returns without a return notification from our customer service
  

Note: We believe in providing the highest level of customer satisfaction. Therefore, we want to assure you that if you purchase any items from us, including sales items, items purchased with a discount code, items purchased at a discounted price, personal discount codes, or gift cards, and receive any wrong or defective items, you can always contact us.

We take full responsibility for any defects, wrongs, or missing items, and we will do our best to resolve the issue as quickly and efficiently as possible. Our goal is to ensure that you are completely satisfied with your purchase, and we are always here to assist you. Please contact us within 5 days of receiving the order.

I received the wrong item

In the unlikely event that you have received an incorrect item, please contact our support team immediately and provide us with the following information:

• Your order number
• The name of the item you did not receive (full product name)
• The description of the item received
• A photo of the item you received
  

Wrong size:

If you receive an item that doesn't fit, we'll do our best to make it right. If the size of your item doesn't match our size chart, we'll take responsibility for the mistake. However, we'll need photo proof from you in order to match it up with our size chart and find any discrepancies. Once we've confirmed the sizing issue, we'll arrange for a return or exchange of the item.

Please note that all returns and exchanges must meet the standard requirements outlined in our refund policy. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at: info@kerizme.com

Note: Please contact us before returning an order.

Exchange, Return & Refund Process:

If your item meets any of the conditions, please contact our customer service team at info@kerizme.com to initiate the return process. We do not offer return labels and all shipping costs must be covered by the customer. If there should be any wrongs or defects, we will cover the shipping cost.

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, or incorrect, or you believe that you are missing an item: Please email info@kerizme.com within 5 days of delivery with picture proof. Please report your item as soon as possible for assessment.

Once we receive your returned item, we will inspect it to ensure that it meets the conditions for a refund or exchange. If your item meets these conditions, we will process your refund or exchange within 12 business days. It takes 10-15 business days to ship the new package after it has been processed and verified for an exchange. As soon as your item has been through the inspection we will notify you by email.

Please note that you will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your item is returned safely. We are not responsible for any lost or stolen returned items. 

When contacting us about a potential issue with your purchase, please provide as much detail as possible. This includes a clear and concise description of the issue, along with any relevant photos.

This will help us to better understand the matter and provide a prompt resolution. Thank you for your cooperation. If you have any questions or concerns about our refund policy, please contact us at info@kerizme.com

Refunding your money

If our customer service has confirmed that you have followed our return procedure and are eligible for a refund, we will refund your money within 12 hours of confirmation. Please note that due to payment processor processing times, it may take longer before you see the refunded amount in your bank account. Refunds usually take up to 12 business days to show in your bank account. If you have not received your refund after 12 business days, please get in touch with the bank first. If you still need help, email us at: info@kerizme.com and get help within 24-48 hours. Please allow 12 business days from the time we receive your return for it to be processed. We will send you an email once your return request has been successfully processed.

Chargebacks

If you believe that a charge on your account is incorrect, please contact us immediately. We will work with you to investigate the issue and resolve it as quickly as possible. If we determine that a chargeback is fraudulent or unwarranted, we reserve the right to take legal action to recover any fees incurred.

Payment methods
 
We accept payments via Visa, Mastercard, Apple Pay and American Express

If you need to request a refund, simply contact our customer service team and provide your order details. We will process your refund promptly within 12 hours, using the same payment method that you used to make the original purchase. The time it takes before you can see the refunded amount in your bank account is 12 business days. Please note that some payment methods, such as bank transfers, may take longer to process. If you have any questions or concerns, please don't hesitate to reach out to us.

Refusing an Order

If you refuse an order during delivery, you will be responsible for the cost of returning and processing the items in your order. If a shipment is brought to a collection point (after you have not been at home) and you have not collected it within the agreed time frame, this will be treated as a refusal of the order.

Thank you for shopping. Please do not hesitate to contact us if you need help.

Shipping costs for orders on www.kerizme.com.com: FREE

Our Delivery Countries: 
United States, Australia, Canada, United Kingdom.

Processing Time
All orders are processed within 3-5 business days (Monday - Friday). No orders are dispatched or delivered on public holidays.

Monday to Friday, all orders placed before 11am are processed the same day or the next day. If there is a delay in shipping your order, we will contact you via email. 

Dispatch Confirmation & Order Tracking
Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Delivery Times
Shipments are delivered within 10-15 business days (Monday - Friday) CET for United States, Australia, Canada, United Kingdom.

Delivery times may vary depending on the items ordered. The times also depend on whether the billing and shipping information is correct.

Order Cut-Off Time: 
11:00 AM (GMT+01:00) Central European Standard Time (Oslo)

Shipping Methods
Standard 10-15 business days shipping. 

Delays
We make every effort to ensure a timely delivery of your order. However, please note that delivery times may be longer during peak sales periods such as Christmas and Black Friday. We appreciate your understanding and patience during these busy times. If you have any questions or concerns about your order, please contact our support team for assistance. 
Contact our support team: info@kerizme.com 

Delivery Guarantee 
We guarantee that your order will be delivered within 60 days of the date of purchase, unless unforeseeable circumstances arise that are beyond our control, such as customs processing delays or natural disasters. In such cases, we will make every effort to get your order delivered as soon as possible. If your order is not delivered within 60 days due to circumstances beyond our control, we will provide a full refund or send a replacement product at no additional cost to you.